Terms and Conditions

1. Information about the seller

These conditions apply to the purchase of goods from www.kraso.com/en online shop. The seller is KRASO Ltd., a Latvian company duly registered and operating in the Republic of Latvia, legal personality code 40003519729, registered office at Vienibas Avenue 93, Riga, Latvia. Data on the seller are collected and stored in the Register of Legal Entities maintained by the Business Register of the Republic of Latvia. The seller’s VAT identification number is LV40003519729.

2. Offer and conclusion of the contract

(1) The purchase is considered completed when the buyer has created a shopping cart in our online shop, indicated his name (in Latin letters) and his delivery address as well as the exact postal code, chosen the payment method, read these General Terms and Conditions, pressed the “Place order” button, and paid for the order or chose the payment method.

(2) Non-payment of the order shall be deemed a contract cancellation.

(3) The seller is entitled to contact the buyer at the telephone number or e-mail address specified in the order to discuss the concluded contract or to clarify any doubts in connection with the fulfillment of the contract.

(4) When the Buyer places and/or pays for an order, he will receive an e-mail confirming receipt.

(5) When completing the order, the Seller shall send the Buyer an e-mail informing him that the goods have been sent to the Buyer.

(6) Should the Seller not be able to sell the Goods, e.B., because the Goods are no longer in stock because the Goods are no longer sold or because there is an error related to the price displayed in the Online Store, the Seller shall notify the Buyer by e-mail or other means (telephone or SMS). The order will be canceled, or goods will be offered, subject to a separate agreement with the buyer. Suppose an alternative product cannot be offered or the Buyer is unwilling to accept it. In that case, the purchase will be canceled, and the Seller will refund the amount paid within 14 (fourteen) calendar days if the Buyer has already paid for the Product.

3. Customer information: Correction notice

The Seller’s ordering process must allow the Buyer to review and correct any errors before placing the final order. It is recommended that the buyer carefully reads and reviews the submitted order at every stage of the ordering process.

4. Payment

1) The buyer can pay for the goods:

  • by bank transfer to the Seller’s account specified in the VAT prepayment invoice;
  • by direct bank transfer via Paysera, PayPal, PayPal Express, Stripe. Third parties authorized to provide cashless payment services are responsible for processing the Buyer’s data in accordance with the laws and regulations on the protection of the data of natural persons and data security.

(2) The order will be canceled if the VAT invoice is not paid within 5 working days.

(3) If the Buyer does not confirm the payment order to his bank within 24 (twenty-four) hours after pressing the “Place order” button, the Seller is entitled to assume that the Buyer has withdrawn from the contract and to cancel the order.

5. Right of withdrawal

(1) Consumers are entitled to the statutory right of withdrawal as described. Entrepreneurs are not granted a voluntary right of withdrawal.

(2) The right of withdrawal does not apply in the following cases:

  • If you have purchased tinted paints. Tinted paints are prepared individually for each customer according to the customer’s desired tone.
  • This is for goods whose packaging is opened, damaged, or improperly stored.

(3) If you withdraw from this Contract, we will immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Contract and the Seller has received the returned goods, refund all payments received from you, except for the cost of delivery of the order if applicable—excluding any additional return shipping costs incurred because you have chosen a delivery method other than the cheapest standard delivery offered by us.

6. Retention of title

The object of purchase remains our property until full payment has been made.

7. Price of goods and delivery costs

(1) The prices correspond to those of the online shop. The Seller shall make all reasonable efforts to ensure that the prices of the Goods are correct at the time of the Buyer’s order.

(2) Since the Seller’s online store offers a wide range of goods, despite the reasonable efforts of the Seller, it cannot be excluded that the price of the goods is incorrect due to a technical error over which the Seller has no control. If the Seller determines that the cost of the Goods is erroneous, it will inform the Buyer in writing by e-mail, telephone, and/or SMS and cancel the order. The buyer must reorder the same goods at the new, correct price if he wants to buy them.

(3) The prices of goods are subject to change, but such changes do not affect existing contracts. The prices of the goods in the e-store may differ from the prices in our company’s retail stores.

(4) The prices of the goods include VAT (if applicable) at the rate in force in the Republic of Latvia at the time. If the VAT rate changes between the date of the order and the date of delivery, the price may change according to the change in the VAT rate unless the buyer has paid the goods in full before the change in the VAT rate comes into force. The Seller shall notify the Buyer of such price changes in writing and allow him to purchase the Goods at the price adjusted to the changed VAT rate or to cancel the order. The order will be executed only after receipt of the buyer’s response. If the buyer cannot be reached via the contact details provided, the order will be canceled, and the buyer will be notified in writing.

(5) The prices are calculated without preparing the order and delivery costs. The exact delivery costs are visible when you fill out the order form and specify the delivery address. The buyer undertakes to indicate the precise place of delivery of the goods when selecting the home delivery service when ordering. The exact delivery price depends on the weight and cost of the ordered goods.

8. The Buyer’s Obligations

(1) The buyer only provides correct and complete information on the purchase form. If the information provided changes, the buyer is obliged to update it immediately.

(2) The customer undertakes to use the online shop appropriately and not impair its operation and functionality. Suppose the Buyer fails to comply with this obligation. In that case, the Seller shall have the right to restrict, suspend (or terminate) the Buyer’s use of the Online Store without prior notice, and the Seller shall not be liable for any damages incurred by the Buyer in this context.

(3) The buyer must pay for and accept the ordered goods following these conditions.

(4) Notwithstanding the obligations set out in other clauses of the Conditions, the Buyer inspects the goods before their use (including before their assembly, assembly, etc.) and ensures that the Goods received are those ordered by the Buyer.

9. The Seller’s Obligations

(1) The seller undertakes:

  • Make every effort to ensure that the Buyer can adequately use the services of the Online Store;
  • Respect the buyer’s privacy and process the buyer’s data only under the General Terms and Conditions, the Privacy Policy, and the laws of the Republic of Latvia.

(2) The Seller complies with all the requirements in these Conditions.

10. Manufacturer’s warranty

(1) A manufacturer’s warranty covers some goods the seller sells. The warranty details and the applicable conditions are set out in the manufacturer’s warranty for the goods supplied.

(2) The manufacturer’s warranty is in addition to the buyer’s rights regarding defective goods.

(3) The manufacturer’s warranty obligations only apply if the conditions of use of the goods have not been violated. Before using the goods, the buyer must carefully read the instructions for use, if any.

11. Product quality

(1) The seller guarantees the quality of the goods (legal quality guarantee). The seller grants a quality guarantee for different types of goods, valid for a particular time and whose specific duration and conditions are indicated in the documents submitted with the goods.

(2) The product photos are for illustrative purposes only. The original products may differ from the illustrations. Photos of the inserted product cannot be used as a basis for a complaint. A product is considered compliant if it matches the online store’s sample, model, or description.

(3) The guarantee granted by the Seller does not limit the Buyer’s rights set out in the laws and regulations of the Republic of Latvia in the event of purchasing goods of poor quality.

12. Responsibility

(1) The Buyer is responsible for his actions through the Online Store, including but not limited to the accuracy of the data provided in the purchase form. The buyer is liable for the consequences of errors or inaccuracies in the data provided in the purchase form.

(2) By completing the purchase form in the online shop, the customer is responsible for the storage and/or disclosure of his access data to third parties. Suppose the services provided in the online shop are used by third parties who have logged into the online shop with the buyer’s access data. In that case, the seller treats this person as the buyer, and the buyer is liable for all actions of these third parties in the online shop.

(3) The Seller, insofar as this is not incompatible with applicable law, is exempt from any liability if the damage is because the Buyer has not read these Terms, this Privacy Policy, and other documents referred to in these Conditions. However, he has had the opportunity to do so, regardless of the Seller’s recommendations and obligations.

(4) The seller delivers the goods only for domestic and personal use. The Buyer undertakes not to use the goods sold for commercial, business, or resale purposes, and the Seller shall not be liable for any loss of profit, business, business interruption, or business opportunities suffered by the Buyer.

(5) The Seller is not responsible for the information provided on other companies’ websites, even if the Buyers reach these websites via a link in the Seller’s online store.

13. Events over which the Seller has no influence

(1) The Seller shall not be liable for the non-performance or delayed performance of the contract or any obligation arising from the agreement if this non-performance or delay is due to events over which the Seller has no influence.

(2) An event beyond the Seller’s control shall mean any act or event beyond the Seller’s control.

(3) In the event of an event for which the Seller is not responsible and which impairs the proper performance of its contractual obligations:

  • The Seller shall inform the Buyer without delay;
  • The fulfillment of the Seller’s obligations under the contract is suspended, and the period for fulfilling the commitments is extended by the period corresponding to the duration of the event beyond the Seller’s control. Suppose events for which the Seller is not responsible affect the delivery of the goods to the Buyer. In that case, the Seller shall agree on a new delivery date after the end of the events for which the Seller is not responsible.

14. Transmission of information

(1) The term “written,” as used in the Rules, includes e-mails.

(2) To contact the Seller in writing, or if the Terms and Conditions provide for the Buyer to contact the Seller in writing, the Buyer must send the Seller an e-mail to info@kraso.com or a regular letter to KRASO Ltd., Vienibas Avenue 93, Riga, Latvia, LV-1010. The Seller will inform the Buyer in writing of the receipt of the notification (usually by e-mail).

(3) The Seller shall send all communications to the Buyer to the e-mail address provided by the Buyer on the purchase form.

15. Commercial place of jurisdiction

All disputes arising from this contract are our place of business if you are a merchant.

16. Final provisions

These Terms and the relationship between the parties under these Terms (including the formation, validity, enforcement, and termination of the Agreement) shall be governed by and construed following the laws and regulations of our place of business jurisdiction.