Terms and Conditions

Effective date: 18/08/2025

1. Seller Information

These Terms and Conditions (hereinafter – Terms) apply to purchases made via the online shop www.kraso.com/en, operated by:

KRASO Ltd.
Registration No.: 40003519729
VAT No.: LV40003519729
Registered office: Vienības Avenue 93, Riga, LV-1058, Latvia
Registered in: Register of Enterprises of the Republic of Latvia

2. Scope of Application

These Terms apply to all orders placed in the Online Store by consumers and business customers. In case of conflict, mandatory consumer protection laws of the buyer’s country of residence apply.

3. Conclusion of the Contract

  1. A purchase is deemed concluded when the Buyer:

    • adds goods to the shopping cart,

    • enters accurate personal and delivery details (including postal code),

    • selects a payment method,

    • accepts these Terms,

    • clicks “Place order”, and

    • completes payment (unless cash-on-delivery or another deferred payment option is used).

  2. If the Buyer fails to pay, the order is considered canceled.

  3. Upon placing an order, the Buyer receives an order confirmation by email. Dispatch confirmation is sent once the goods are shipped.

  4. If goods are unavailable, discontinued, or priced incorrectly, the Seller may cancel the order and refund any payments within 14 business days. Alternatives may be offered subject to Buyer’s consent.

4. Prices and Payment

  1. All prices in the Online Store are shown in EUR.

    • For consumers within the EU, VAT is applied at the rate applicable in the country of delivery (destination principle).

    • The final VAT rate is calculated at checkout after the delivery address is provided.

  2. If the Buyer is a business customer with a valid and verified EU VAT number, goods and shipping will be invoiced without VAT (reverse charge mechanism).

  3. Delivery costs are calculated in addition to the product price and are displayed separately at checkout.

  4. Accepted payment methods:

    • Bank transfer (prepayment invoice)

    • Paysera, PayPal, Stripe or other secure electronic payments

  5. If a prepayment invoice is not paid within 5 working days, the order will be canceled.

  6. If payment is not confirmed within 24 hours after placing the order, the Seller may consider the order withdrawn.

5. Delivery and Shipping

  1. Delivery costs depend on weight, size, and destination. Exact costs are displayed during checkout.

  2. Delivery is made via courier or parcel service. The Buyer must ensure correct address details and availability to receive goods.

  3. If goods cannot be delivered due to the Buyer’s fault (e.g., wrong address, non-collection), shipping costs are non-refundable. The goods may be refunded in line with the withdrawal policy.

6. Right of Withdrawal (Consumers Only)

  1. Consumers have a statutory 14-day right of withdrawal without reason, starting from the day goods are received.

  2. Exceptions (no withdrawal possible):

    • Tinted or custom-mixed paints are prepared individually per customer request.

    • Goods unsealed after delivery that cannot be returned for health, safety, or hygiene reasons.

    • Goods damaged, improperly stored, or not in resalable condition.

  3. If withdrawal is exercised:

    • Buyer must notify the Seller in writing (e-mail: info@kraso.com) within 14 days.

    • Buyer bears the cost of return shipping (unless otherwise agreed).

    • Refunds are processed within 14 days of receiving the returned goods, excluding additional delivery charges if the Buyer chose a premium service.

7. Retention of Title

Ownership of goods remains with the Seller until full payment is received.

8. Buyer’s Obligations

  1. Provide accurate, complete, and up-to-date information.

  2. Use the Online Store responsibly and not impair its functionality.

  3. Pay for and accept goods by these Terms.

  4. Inspect goods before use or installation.

  5. Use products correctly, following the manufacturer’s instructions—misuse voids warranty.

  6. Ensure availability at the delivery address or collection point.

9. Seller’s Obligations

  1. Provide access to the Online Store and process orders with due care.

  2. Respect the Buyer’s privacy and handle data in line with GDPR and the Privacy Policy.

  3. Deliver goods that meet legal quality requirements and comply with the description provided.

10. Warranty and Product Quality

  1. The statutory 2-year legal guarantee under EU law covers all goods.

  2. Some goods may include an additional manufacturer’s warranty. Terms of such warranties are provided in the documentation supplied with the goods.

  3. Product images are illustrative; actual goods may vary slightly.

11. Liability

  1. Buyer is responsible for data accuracy and account security.

  2. The Seller is not liable for damages caused by misuse, improper storage, or unauthorized alterations of goods.

  3. Goods are sold for private/domestic use only. The Seller is not liable for business losses (lost profit, contracts, or opportunities).

  4. Seller is not responsible for external websites linked from the Online Store.

12. Force Majeure

The Seller is not liable for delays or non-performance caused by events beyond reasonable control (e.g., strikes, pandemics, supply chain disruption). In such cases, delivery is postponed, and a new delivery date is agreed upon.

13. Communication

  1. Written communication includes e-mails.

  2. Buyer must use info@kraso.com or the postal address:
    KRASO Ltd., Vienības Avenue 93, Riga, LV-1058, Latvia.

  3. The Seller will communicate using the e-mail address provided in the Buyer’s order.

14. Governing Law and Dispute Resolution

  1. The laws of the Republic of Latvia govern these Terms and all contracts.

  2. Disputes shall first be resolved amicably. Consumers may also apply to:

  3. If unresolved, disputes shall be submitted to the competent Latvian court.

15. Final Provisions

  1. If any provision of these Terms is held invalid, the remaining provisions remain binding.

  2. Seller reserves the right to update these Terms, publishing changes on the website. Orders placed before changes remain subject to the Terms in force at that time.